Shipping Policy

Shipping Policy

We wanted to let you know that due to the evolving COVID-19 situation, it might take us a little longer than usual to ship your order and process returns. Thank you for being patient and understanding. If you have any questions or concerns, please hit us up at support@fluffara.com and we'll be there for you.

General Shipping Info

Orders are processed Monday - Friday, excluding federal holidays. Check your confirmation email for your tracking number or follow the steps below to track your order from your account:

TRACK YOUR ORDER:

Login to your Fluffara account.
Click Track My Shipment next to the order status.
If you don't see Track My Shipment, your order is still processing!
Opt in to live tracking information via text message from your shipping confirmation email.

Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable

We are not responsible for lost, stolen, tampered with or carrier delayed packages.

North America
About 7-15 Working Days.
We accept orders at any time — 24 hours a day, 7 days a week. Orders placed on Fluffara.com will be processed and shipped within 3–4 business days. Orders placed after 1pm EST will be processed the following business day. All orders placed on Saturday and Sunday will be processed on the following business day.

Europe & UK
About 10-15 Working Days.

Asia Pacific
About 7-15 Working Days.

Latin America
About 10-15 Working Days.

Oceania
About 10-15 Working Days.

Not all options are available to all countries. Costs and free shipping vary by country, please check in cart! Buyers are responsible for local duties, taxes and advancement fees at delivery in countries where applicable.

Holiday Shipping
We wanted to let you know that it might take us a little longer than usual to ship your order and process returns. We're still experiencing delays due to COVID-19. In order to guarantee you get your gifts by 12/25, please place your order by 12/11. Orders placed after 12/11 might not be received by 12/25. Thank you for being patient and understanding. If you have any questions or concerns, please hit us up at support@fluffara.com.